When you place an order with doppel, the funds are reserved for us - we don't actually take the money until your order has been confirmed and sent to our warehouse. When you cancel your order, we don't take the money however it may take up to 10 days for your bank or card issuer to make your funds available to you again.
Articles in this section
- Can I cancel or modify my order after I've placed it?
- I’ve canceled my order – when will my money be available again?
- Why has my order failed?
- What can I do if the payment for my order is declined?
- My order did not go through but I think you have charged me!
- Can I have doppel sent to someone as a gift?
- Do I need to create an account to shop with your store?
- I'm missing an item from my order, what do I do?
- What do I do if I receive a faulty or incorrect item in my order?