We are sorry that you have received a faulty item, we take quality control very seriously but on the rare occasion that these misfortunes happen, we will always rectify them.
If you have either a damaged strap, a damaged charging base, a lost popper, or any other rare aesthetic faults, please contact our support team and we will advise the next appropriate steps.
If you are experiencing functionality issues with how your doppel operates then we advise going through our troubleshooting steps first. It often may be a case of getting used to the touch controls, updating the firmware or resetting your doppel.
We know how disappointing it is to receive an incorrect item and we are very sorry that you've experienced this. In the unlikely event that this does happen, please contact our support team and we will urgently resolve this issue.