I'm an EU customer. How do I return something to you?

We strongly advise either going through our troubleshooting articles or contacting our support team for help, before exchanging your doppel as many technical issues can be easily resolved.

How do I make a returns request?

1. Click here to request a return
2. Please provide your order number and name in the subject box
3. Select “Returns & Exchanges” in the Contact Reason drop down box
4. Please provide a short brief about why you would like to return your doppel and whether you’d prefer a refund or an exchange.
5. Click “Submit” and a member of our support team will be in touch within 24 hours. Attaching a supporting file is optional.

How does my return get processed?

As soon as we know whether we will be refunding or exchanging your item, we will email you with instructions for returning the item. We will refund the price of any reasonable costs you incur in returning the product to us. You assume the risk of loss or damage to the returned Product(s) while in transit, so please keep your postal receipt.

IMPORTANT! Please include your original packing slip or a note with your name and order number inside the parcel.

How can I set up an exchange?