I'm a US customer. How do I return something to you?

FREE US RETURNS

We offer free returns for our US customers. Providing your doppel is not damaged, you have 60 days to return it.

We strongly advise either going through our troubleshooting articles or contacting our support team for help, before exchanging your doppel as many technical issues can be easily resolved.

How do I make a returns request?

1. Click here to request a return
2. Please provide your order number and name in the subject box
3. Select “Returns & Exchanges” in the Contact Reason drop down box
4. Please provide a short brief about why you would like to return your doppel and whether you’d prefer a refund or an exchange.
5. Click “Submit” and a member of our support team will be in touch within 24 hours. Attaching a supporting file is optional.

How does my free return get processed?

As soon as we know whether we will be refunding or exchanging your item, we will email you a pre-paid returns label that will need to be printed out and attached to the parcel you're returning.

IMPORTANT! Please include your original packing slip or a note with your name and order number inside the parcel.