Depending on what page of the app you’re on, closing the app fully can stop doppel if it’s running at the time. If this happens, simply turn doppel back on using the on/off touch gesture.
If you are completely closing the app on your phone as shown in the video below, this might be causing your doppel to randomly switch off.
If you are noticing this happens frequently then please contact with our support team who will be able to offer more assistance.
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