We're sorry to hear that your doppel is unresponsive, please try the following troubleshooting steps to get your doppel back up and running.
Charging with an adapter plug instead of your laptop
Although the doppel charging base is suitable for charging with your laptop or computer, if your doppel just won't turn back on, please try connecting the USB charging cable to an adapter plug.
Some computers (and we've mainly noticed this with Macs) limit the maximum power drawn from the USB port which then prevents you from charging certain devices, including doppel. This is mostly happening when a laptop is not plugged into the mains (as the power saving mode blocks charging). It can also be related to the power saving settings of the computer. Any plug that you use to charge your phone will be suitable.
I am already charging doppel with a mains plug but it still won't turn on
If this is something you have already tried then it could be that something has gone wrong with the charger on its journey over to you. We test each doppel at our warehouse before shipping but we have seen in rare situations the charging pins on the charging base can sink slightly - which means that the charging pins on the base and the charging pins on the doppel do not align as they should, meaning that your doppel just isn't charging.
Try placing something reasonably heavy such as a large book on top of your doppel. You could also use an elastic band to hold it in place. Don’t worry about your doppel, it’s built to withstand more than the weight of a book! If this works or does not work please contact our support team who will resolve this for you and arrange to send a replacement charger.