Shopping FAQs
Delivery information, orders, payments and returns.
Shipping Information
- What are the shipping costs and options for the UK & EU?
- What are the shipping costs and options for the US?
- Do you provide International shipping?
- How do I track the status of my order?
- When will my order be dispatched?
- Do I need to sign for my order?
Order Issues
- Can I cancel or modify my order after I've placed it?
- I’ve canceled my order – when will my money be available again?
- What can I do if the payment for my order is declined?
- My order did not go through but I think you have charged me!
- Can I have doppel sent to someone as a gift?
- Do I need to create an account to shop with your store?
Payment
- What payment types are accepted?
- Are my credit/debit card details secure?
- Can I pay for doppel in installments?
- What is Sezzle and how does it work?
- How do I checkout using Sezzle?
- Why was my purchase with Sezzle not approved?