New doppel or customer return? Quality question.
Answered
Hi all,
I've just bought a doppel but looking at it I'm a bit meh about it.
Looks to have a flaw in the plastic across the face. The central clear glass has small scratches and there seems to be a small hair trapped between the clear glass and the black face.
This does make me think I've been sent a customer return rather than a new item. Am I being unrealistic? I'm concerned that the face could crack in the future along the flaw line and to be honest at the price these are I expect not to have flaws when I open the box.
Its difficult to get pics on my phone but I think you can see what I mean in these.
I'd welcome any comments before I contact doppel on Monday.
thanks
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Official comment
Hi Mark,
Thank you for getting in contact I sincerely apologize for the scratches that were on your doppel, none of current stock is returns so that certainly should not have passed our quality control process and I am very sorry you had to experience receiving a faulty doppel. We have emailed you directly to organize a replacement.
In regards to the seam, this doesn't usually appear so prominently on the doppel face, however, every doppel is individual and this faint seam is created during the manufacturing process and does not usually so visible. We're always happy to issue a replacement in any case that it is too noticeable.
Huge apologies for any inconvenience.
Best Wishes,
Hannah
doppel Community Manager
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