The watch band, the touch controls, and random turn off.
Hey team,
I have been enjoying my Doppel for the past couple of months, but have some things that the designers should look at re-engineering.
First, the watch band is soft and feels nice against my skin for long hours, but the fact that I wear the Doppel tighter than a typical watch means that the way the Doppel attaches the watch band to the face of Doppel needs a innovative solution. The typical springy watch bar that attaches watch bands to a normal watch pops off too easily when the bands are worn tighter. As a result, my Doppel has fallen from my wrist countless times in the short 2-3 months I have owned it. I am bracing myself for the day it pops off and is smashed or falls through some grating on the ground never to be seen again.
Second, I have seen other people complain about the touch controls and I do have to agree. While I have learned a little of the finesse it takes to get the gestures right, I think the Doppel team could easily rethink the gestures needed to operate Doppel. Double tapping the Doppel is easy and usually works. Getting the timing and movement right for either turning the device on or turning Doppel to a lower setting is still iffy. Simplify the gestures and you will not only make able-bodied individuals like myself relieved, but also extend the usability towards those with movement issues.
Lastly, I keep hoping that I would receive an firmware update or some other update that would fix the random powering off of the device when it reports it has a charge, but I have not seen one yet. There will be times when the device just does not seem to have the energy to keep going then it powers off, but then I check the battery and it says it has half charge.
Well, let me know if you need any further help talking through some of these suggestions. I believe the Doppel product and hope to see you all succeed.
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Official comment
Hi Brandon,
Thank you so much for sharing your feedback with us, this is so valuable and we really appreciate you taking the time to be so detailed. It's great to hear that you do enjoy using doppel and it's having a positive effect, however, I am really sorry that your experience has not been entirely smooth sailing. I have sent you an email directly to organize setting up a replacement for you.
We do use standard spring pins on the straps which gives our doppelgängers the flexibility to use their own straps, but these pins should be stable and definitely not snapping off of your doppel, so we will get that replaced for you. Thank you for your feedback on the touch gestures, it is high on our list of things to improve, starting with sensitivity but you make an interesting point about what you find easier. As doppel is about connecting back to our bodies the touch controls were inspired by the natural gestures people tend to do when they are anxious like tapping and stroking the edge of the thumb, but your feedback is important to us and we really want to ensure doppel is as easy as possible to use.
To address the issue of your doppel stopping randomly, we do not have new firmware but we do have an app update that we are expecting to release this week, which will greatly improve connectivity. Because Bluetooth works differently on different devices, we've seen that on some phones, when the app is open and running, and the doppel is running, if the Bluetooth connection drops (either from distance or because of how the phone manages Bluetooth) then it can cause the doppel to stop, which could be what is happening to you. We've been working to smooth out issues in the app and our new update should resolve that issue.
Thank you so much for your feedback, please keep sharing your thoughts we welcome it all because our doppelgängers drive how we evolve and improve doppel!
Best Wishes,
Hannah
doppel Community Manager
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