Loud click-click sound, loss of connectivity and resetting of intensity



1 comment

  • Official comment
    Customer Support

    Hi André,

    I am sorry that you seem to be having issues with your doppel, we can absolutely arrange a replacement. doppel's vibration is quiet but if you hold it up to your ear you can hear the motor. At higher intensities, you are more likely to be able to hear it but it shouldn't really be possible to describe it as loud or a clicking sound. We can absolutely get this resolved for you, I have emailed you directly to arrange a replacement. 

    Currently, it is normal for doppel to turn on at the default intensity of 20%, but we really appreciate your feedback on this as it helps us to know how to improve the product. We have a few other doppelgangers mention they would prefer doppel to remember their last intensity, so it is feedback that we are taking on board. 

    We will arrange that replacement for you to get you back up and running so that you can start benefiting from the effects of doppel. 

    Huge apologies for any inconvenience.


    - Best Wishes


    doppel Community Manager





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