Doppel Bricked up after firmware upgrade

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Keith Smith

• January 11, 2019 17:42

Hi,

I loaded the new firmware and now the Doppel will not turn on.  Charging directly from electric wall plug, so not a charging issue.

 

Thanks,

Keith

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• Official comment

  

  Customer Support

  • January 16, 2019 14:10

  Hi Keith,
  
  Thank you for getting in contact We're really sorry that you are experiencing this issue. If we can not resolve this problem remotely, then we will send out a replacement, no problem at all. 
  
  It sounds like a failed firmware update - and as such doppel became stuck in a loop meaning it became completely unresponsive.
  
  Please follow the steps in the following article https://doppel.zendesk.com/hc/en-us/articles/360014249813--My-doppel-has-become-unresponsive-after-a-failed-firmware-update

  We do also have a new app update releasing which should also see an improvement in the process of updating your firmware. Please let me know you get on. Huge apologies for the inconvenience.

  Best Wishes,

  Hannah

  doppel Community Manager

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