Customer Support
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How do I charge my doppel?
Guidelines To charge your doppel, check that the charging contacts on doppel’s metal base and the pins on the charging base will align, then place doppel into the charging base. Pull the rubber c...
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I can't pair my doppel with the app
We apologize for any problems you are experiencing with connecting to the doppel app. There are several reasons why this may happen, all of which we have solutions for below. Please ensure that you...
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How to pair to the doppel app
How to pair to the app 1. Firstly, turn on your phones Bluetooth 2. Put your doppel into pairing mode - If you do not know how to do this please select the yellow text "Show me how", in the app, fo...
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How do I create an account on the doppel Beta app?
If you are participating in a doppel pilot, you will be required to use the doppel Beta app. Please follow the instructions below for creating an account. 1. Open the doppel Beta and select Create ...
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My doppel has become unresponsive after a failed firmware update
After a failed firmware update doppel can become stuck in a loop, meaning it becomes completely unresponsive. We're really sorry about this and are currently working with our developers to stop th...
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How to reset or update the firmware on your doppel
How to update your doppel's firmware 1. Firstly, if you have already connected your doppel to the app please start by clearing your Bluetooth cache this step is important to decrease the chances of...
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Can I pay for doppel in installments?
Yes. If you are ordering from the USA you can pay in installments by selecting Sezzle at the checkout. Sezzle is a payment solution that empowers you to “Buy Now and Pay Later” with simple, in...
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What payment types are accepted?
We accept all major card issuers, including Mastercard, VISA and American Express. You can also checkout using PayPal and Apple Pay. Paying in installments You can pay using Sezzle, the interest-...
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My doppel unpairs with the app regularly
I am constantly needing to pair with my app 1. Firstly, please start by charging your doppel for a complete two hours 2. Once charged, please clear your Bluetooth cache. How to clear your Bluetoot...
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How to check doppel’s battery level
To check how much battery your doppel has, using the straps as a guide, tap back and forth across doppel three times and then count the buzzes you feel. Four beats = 75% - 100% Three beats = 50% -...